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Customer Service Representative Richmond, VA

Customer Service Representative

Full Time • Richmond, VA
Benefits:
  • 401(k)
  • 401(k) matching
  • Bonus based on performance
  • Competitive salary
  • Dental insurance
  • Health insurance
  • Paid time off
  • Training & development
  • Vision insurance
Are you positive and outgoing? Are you a dedicated team player? Real Property Management Richmond Metro is seeking someone just like you! We’re in pursuit of driven, out-going, and goal-oriented individuals to help us fulfill our mission of ensuring that we are improving the lives of our owners and residents. 
 
We are seeking a friendly, organized, and detail-oriented Customer Service Representative to join our team. The CSR will serve as the first point of contact for tenants, property owners, and service providers by answering incoming phone calls. This role is essential to providing timely and effective assistance, exhibiting exceptional customer service, following through with the one call mentality and being able to answer the question or solve the problem without having to transfer to another team member. 

This is a great opportunity to gain valuable experience in the Property Management field!

Key Responsibilities:

  • Answer inbound calls promptly and professionally.
  • Assist tenants with maintenance requests, lease questions, rent payment inquiries, and general concerns.
  • Provide information to prospective tenants and having a sales mentality
  • Follow up on unresolved issues to ensure customer satisfaction.
  • Handle emergency calls and escalate urgent matters according to established protocols.
  • Maintain a polite, empathetic, and professional demeanor at all times.
Qualifications:

  • High school diploma or equivalent; associate or bachelor’s degree is a plus.
  • 1+ years of customer service experience; experience in property management or real estate is a bonus.
  • Excellent verbal communication and listening skills.
  • Ability to multitask and remain calm under pressure.
  • Familiarity with property management software AppFoliois a plus.
  • Proficient in Microsoft Office and general computer skills.
Compensation: $40,000.00 - $50,000.00 per year




Notice

Property Management Business Solutions LLC is the franchisor of the Real Property Management ® franchised system. Each Real Property Management® franchised location is independently-owned and operated. Employment opportunities throughout the franchised network are listed as a service, so they can be conveniently found by interested parties at one central location for brand management purposes only. The employer for each position listed is the independent franchise owner who posted the position on this website.

*Acknowledgement

I acknowledge that each independent Real Property Management® franchise office hires and determines the terms and conditions of employment for its own employees. Any employment benefits, compensation and employment practices vary by location. Neither Property Management Business Solutions LLC (“Franchisor”) nor its affiliates have the power to: (1) hire, fire or modify the employment condition of franchisee’s employees; (2) supervise and control franchisee’s employee work schedule or conditions of employment; (3) determine the rate and method of payment; or (4) accept, review or maintain franchisee employment records. Property Management Business Solutions LLC is NOT the employer and/or joint employer for: (i) any of the job opportunities listed on this website; (ii) any of the independent franchisees; and, (iii) any of the employees of the independent franchisees.

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WHAT OUR BRAND OFFERS*:

Small Team Environment
Competitive Pay
Training & Learning Experiences
Over 30 Years of Expertise
Trusted Industry Leader
High Standards and Ethics